Developed and managed by Tenaga Nusantara Sdn Bhd, Kluang Mall chief executive officer and executive director Tey Fui Kien believes strongly in the purpose of the mall, which is to bless the community.

But more than that, she believes the need to humanise the business which come to the fore during the Covid-19 pandemic, which saw her making sure to take care not only the shoppers, but  also the retail tenants and the management team.

On top of that, with the use of data intelligence gamered from exit surveys of a thousand shoppers, the mall has been able to attract international brands such as Uniqlo and H&m.

Future plans for the mall are to create a family-safe space, where children of all ages and abilities can mingle and interact safely, and also implement universal designs to cater to all users regardless of mobility issues.